- Wholesale
- Vaporizer Problems
- Vaporizer Shipping
Vaporizer Ordering
Questions
Q: Where is my closest retailer?
A: Vapolution is primarily distributed
online. As a growing company, we are happy to refer you to see our product
in person at a retailer near you. Please phone in to ask what stores
in your area distribute our product.
Q: Do you have a catalogue?
A: No, not yet. We have fliers, instructions,
and letters of recommendation. The catalogue is coming. Please phone
in for details.
Q: Does it come with a money back
guarantee?
A: Yes, your unit will function as advertised or else we'll give you your
money back less a 20% restocking fee so long as the unit is unused. Our
goal is to get people vaporizing exclusively. We are here to answer you
questions and make you happy.
Q: What are my Payment Options?
A: Our
secure website accepts Visa, MasterCard, Discover, and American Express.
Money orders can be sent to our shipping address. Personal checks are
accepted, but not encouraged, as these are the slowest form of payment
to clear our bank and delay shipment of the vaporizer. Special requests
for Western Union Money transfers or COD deliveries are handled on a one
by one order basis and further details can be discussed over the phone.
Q: I paid with an e-check. What did
I do?!
A: Many customers are under the impression that by ordering
with an e-check that they will receive their package in the same amount
of time as a regular credit card purchase. Although the funds are debited
from your account, the funds do not clear our account for several days.
We ship the vaporizer the day payment clears our bank. This is
Q: What are my ordering options?
A: Orders can be purchased online, phoned in,
or made at a local retailer.
Q: How can I place a custom order
request?
A: If you've really got an itching for a special vape request, we'll bill
the job on an individual basis. Please call us for any custom requests.
Frequently Asked Questions about Vaporizers
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Q: What
keeps the material from falling out of the bowl?
A: Dry plant material is very light. With a small
amount of compression, the plant pod will expand to touch the glass and
be held in place by the force of friction. The material will expand slightly
as it is heated and this will aid the friction to keep it in place. With
extremely dry material that has crumbled, a slow steady inhale will keep
the herbs in place.
Q: What are the dimensions of the
unit?
A: The Vapolution vaporizer
stands 5.5” tall and is 3” in
diameter.
Q: What exactly are the advantages
of a Glass+Glass vaporizer as opposed to a Glass+Metal Vaporizer?
A: Glass is a hypoallergenic
material and outgases zero toxins when heated. Depending upon the quality,
type, and heat of metal, different toxins are emitted.
Q: Does the kit come everything I
need to start vaporizing?
A: Of course! We want to keep our customers happy and vaporizing and
they would be neither if they received boxes that required more parts.
Q: Does this cut down the smell when
you vaporize as opposed to smoking?
A: Yes. Some companies advertise that they have an odorless and smokeless
vaporizer. Smell and the oils that are desirable are interlocked. That
is why when the vaporized plant material is spent, it well smell like
burnt popcorn when rubbed between ones fingers. The odor is much different
than the odor of smoke. It isn't as pungent and will not stick around
for nearly as long. Vapor is visible when exhaled, but won't stay around
for the same duration smoke will.
Q: Can you leave the bowl in the unit
when you are not inhaling?
A: Yes and No. When the fresh
bowl is loaded, it is recommended to place it in the unit and let it
preheat for 5-10 seconds. Leaving the bowl in the unit when you are not
inhaling should only be done for short periods of time. Otherwise, the
plant material will continue to vaporize due to radiant heat.
Q: Can the unit be picked up during
heating, or is it too hot to touch?
A: Yes, the unit can be picked up when the vaporizer is “"ON".
Vaporizer designs often neglect to correctly prioritize safety. Some units,
even those that claim to be the best vaporizer, have hot exposed surfaces
and should never be moved when operating. The Vapolution vaporizer has
no hot exposed surfaces.
Q: Only the bottom half of my herbs
are getting heated and the top part is not?
A: This problem can occur because either one of two possible problems
is occurring. Knowing how to use a vaporizer requires a little bit of
practice and reading the instructions. Odds are, the plant material in
the bowl has been “overstuffed and insufficient airflow is causing
a poor vape. Another possibility is that the washer placement, although
adequately protecting the glass heater, has lifted the bowl too far away
from the heaters hot pocket. The bowl needs to be about ¼”
from the bottom of the glass heater.
Wholesale
Vaporizer Questions:
Q: How many Vapolution vaporizer kits do I need to purchase to receive
a discount? A: Our first price break is 5 vaporizers. To receive
a full price breakdown call or email Vapolution.
Q: How do
I place a bulk order?
A: Please phone Vapolution. Our phone
number is 530-894-8148.
Vaporizer Problems:
Q: Where do I send my Vapolution
vaporizer for maintenance?
A: To our
shipping address of course. Please clean the inside of the unit prior
to shipping with a q-tip and rubbing alcohol (link to cleaning instructions).
No matter what happens to your unit, we can fix it. Vapolution prides
itself on quick repairs and customer service.
Q: I broke my bowl,
Can I get a replacement?
A: Yes. Replacement bowls are $5ea. Ordering bowls in bulk results in
lower prices, check out our accessories
page
Miscellaneous Vaporizer Questions:
Q: Can I get free stuff?
A: NO! Well, anything is possible. Try phoning
us for vaporizer information, an extra sticker, or retaining washers.
Q: Something was missing in my box?
What to do?
A: First, look extra hard.
The sea of organic packing peanuts the unit is shipped in has been known
to hide some of the smaller items shipped in the box. Should an error
have occurred on our part we will fix the problem.
Q: Who owns Vapolution?
A: We are two engineers from Chico State University.
Chico also produces large amount of pollen that causes sinuses for just
about anybody because our city founder was a horticulturist. His wife
was a prohibitionist. Now Sierra Nevada beer is manufactured here.
Q: Are all vaporizer review sites
un-biased?
A: NO! Of course, vaporizer manufacturers are expected to promote their
own product. Unfortunately, some vaporizer companies have taken it a step
further by producing allegedly unbiased vaporizer review sites. These
sites appear to share the opinions of unbiased reviewers. They actually
come from other vaporizer manufacturers with hidden agendas. A review
site that has no contact information is one good sign that the site's
content is fake. Provided is a link to an unbiased forum that has vaporizer
reviews.
Q: Does the vaporizer come with a
warranty?
A: Yes. The vaporizer comes with a lifetime warrantee against manufacturer
defects. Your vaporizer also comes with a one time no questions ask replacement
unit policy. Don't ever lose your vaporizer!
Q: My friend who has never used a
vaporizer before broke my glass heater. What do I do?
A: Your vaporizer, so long as it is any kind of returnable condition,
is good for a one time $50 replacement unit. Ask your friend for $50 and
you'll be vaporizing again soon.
Q: Is your company the only California
vaporizer company?
A: No. There
are vaporizer manufacturers all over California, other states, and other
countries. While many vaporizers claim to make the best
vaporizer, we encourage potential customers to shop around prior
to making their purchase with any company.
